Terms of service

Welcome to the services of "Better Vision" (Company). The provision of membership services via the website, including services accessed through the Zalo and WhatsApp platforms, shall be governed by these terms and conditions.

Please read these terms and conditions carefully before using the service.

1. Definitions

  • Company means "Better Vision" (Company), including but not limited to its affiliated companies, unless the context of the terms and conditions specifies otherwise. This also includes employees, staff, directors, agents, representatives, consultants, and other persons assigned by these legal entities.
  • Personal Data means information relating to a person which makes it possible to identify that person, either directly or indirectly, such as identity information, contact information, specific details of the Company's products and services related to you, etc.
  • Notification means a specially created notification service, appearing occasionally in the form of text, images, and/or hyperlinks, sent through contact channels you have consented to receive services from, such as email, SMS, or via the Zalo and WhatsApp Applications, etc.
  • Zalo and WhatsApp Applications or Zalo and WhatsApp mean online communication applications that can be used via communication devices such as smartphones, tablets, or computers. VNG Corporation and Meta Platforms, Inc. are the main service providers and grant the Company permission to create commercial communication channels on Zalo and WhatsApp under the names BetterVision Zalo Official Account and BetterVision WhatsApp Business Account, and to use various programs (Functions) available within Zalo and WhatsApp for commercial communication purposes.
  • Service means the Company's membership service.
  • System means the BetterVision Zalo Official Account and BetterVision WhatsApp Business Account, which are communication channels between you and the Company under the licensing rights granted by VNG Corporation and Meta Platforms, Inc. via the Zalo and WhatsApp Applications. This includes automated reply conversations, information on the Company's various products and services, general information for marketing promotions, and various programs that will provide services to you, such as Notifications, etc.

2. Acceptance of Terms and Conditions

By accessing or connecting to the System, you are deemed to have acknowledged and agreed to strictly abide by these terms and conditions in all respects. These terms and conditions are considered a part of the agreement to use the System, which is legally binding between the Company and you. The Company reserves the right to suspend your use of the System at any time if it appears that you violate or refuse to comply with these terms and conditions, whether in whole or in part (including refusing to give consent regarding the collection, use, disclosure, or transfer of information necessary and related to the use of the System, objecting to such actions, or subsequently withdrawing such consent).

You accept these terms and conditions and consent to the Company collecting, using, disclosing, and transferring your personal data according to the scope and conditions of the Company, having read and fully understood all details, and acknowledging your rights, including the various limitations as specified in these Terms of Service.

3. Better Vision Membership System and Member Privileges

Membership Status and Tier

You are entitled to earn points from purchasing products at the Company's stores, as well as to receive membership tier upgrades based on the member's accumulated purchase amount and other additional conditions as determined by the Company.

Points and Expiration Date

Accumulated points are valid for up to 2 years from the date they are earned. Points expire twice a year: on June 30th and December 31st of every year. Examples are as follows:

  • Accumulated points earned from January 1, 2023 - June 30, 2023, will expire on June 30, 2025.
  • Accumulated points earned from July 1, 2023 - December 31, 2023, will expire on December 31, 2025.

4. Your Duties

  • You agree to provide accurate and completely truthful information to the Company for the benefit of providing the System's service. In some cases, the Company may request additional documents to verify, update, or correct your information so that it is accurate, up-to-date, complete, and not misleading, and you agree to comply with such requests without delay.
  • You agree to comply with relevant laws and not take any unlawful actions that may cause the Company or third parties to suffer damages from using the Service and/or the System.

5. Personal Data Protection

The Company will comply with the necessary steps and procedures according to the criteria set by relevant laws regarding the collection, use, disclosure, and transfer of personal data you have provided to the Company, including maintaining the security of personal data. This personal data will be used in the Company's operations according to the purposes specified in these terms and conditions, or in other operations within the scope permitted by law. You can study the details of the Company's personal data processing here.

6. Amendment of Terms and Conditions

The Company may change these Terms of Service, including the content and format of the service, from time to time as the Company deems appropriate without your prior consent. The Company will announce or notify you of such changes via the System, email, or other communication channels you have provided to the Company. Your access to the System following the amendment of these terms and conditions is considered an acknowledgment and acceptance of the amended terms and conditions.

Since the System may not provide separate notifications regarding the amendment of these terms and conditions, please check these terms and conditions every time before accessing the System. If you do not wish to continue using the System under the new terms and conditions, you can cancel your use of the System by deleting the System from your contact lists in your Zalo and WhatsApp Applications.

Please note that deleting the System from your contact lists in your Zalo and WhatsApp Applications or terminating the use of the System by other means does not affect the existence or validity of legal obligations between the Company and you that occurred prior to such actions.

7. Violation of Terms of Service

In the event of a violation of these Terms of Service, the Company reserves the right to suspend access to or cancel any services provided to you, whether in whole or in part. Such suspension or cancellation does not constitute a waiver of the Company's right to seek remedies under these terms and conditions of use, including any other claims under relevant laws.

8. Linking Membership System with Zalo and WhatsApp

In the event that you link the membership system to Zalo and WhatsApp, the System will be a part of and operate under the infrastructure and operating systems of Zalo and WhatsApp, and operate on a wireless network or the internet. Consequently, the Company may not be able to control or manage the basic operations of the System by itself. Using the System may therefore involve errors, inaccuracies, and interruptions during some periods of operation, causing the transmission of personal data through the System to possibly be incomplete, which is beyond the Company's control.

Because the Zalo and WhatsApp account names and passwords are key to accessing the System, please be mindful of data security by keeping your accounts and passwords confidential, not sharing the use of Zalo, WhatsApp, and the System with others, and strictly complying with Zalo's and WhatsApp's privacy policies. You are responsible for the actions arising from your account names and their consequences. If you lose control of your passwords, personal data, or other information submitted to the Company, you must be responsible for and legally bound by such actions yourself. The Company reserves the right to disclaim liability for any actions arising from such events. Therefore, if you cannot access the System with the original account names registered in the System for any reason, you must notify the Company immediately to prevent unauthorized persons from accessing your information.

Zalo's and WhatsApp's policies, measures, any changes they make, and the internet system itself may affect these terms and conditions. The Company may face limitations in taking actions regarding your personal data subject to any policies or measures of Zalo and WhatsApp and the internet system.

You acknowledge that the System may not be able to display your latest information on Zalo and WhatsApp immediately and may take approximately 3 days to update and display such information. In addition, if there is more than one value for your information, the System will only display your most recent information.

9. Limitation of Liability

The Company shall not be liable for any damages arising from the provision of the Service, unless such damages are partly caused by the intentional act or gross negligence of the Company, and are considered ordinary damages, excluding loss of benefits and other special damages.

10. Relationship between Laws, Regulations, and Terms and Conditions

In the event that any provision of these terms and conditions violates any applicable laws or regulations, such provision shall be deemed inapplicable to you, without affecting any other provisions within these terms and conditions.

11. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of the Kingdom of Thailand. The resolution of any legal disputes or conflicts that may arise shall fall under the jurisdiction of the Thai courts.

12. Company Contact Information

If you have any questions about these Terms of Service, you can contact us at "Better Vision" (Company).